Legal

Refund Policy

Last updated: 1 January 2025

We want you to be completely satisfied. Below you will find the refund eligibility windows for each service we offer.

Refund Eligibility by Service

Web Hosting

7-day refund

New shared hosting accounts are eligible for a full refund within the first 7 days from the date of purchase, provided no violations have occurred.

VPS Servers

24-hour window

Refund within 24 hours of provisioning if the server has not been accessed or configured. No refund once the server has been deployed and accessed.

Domain Registration

No refund

Domain registrations are non-refundable. Once a domain is registered, the registry fee is incurred and cannot be recovered.

WhatsApp Business API

Case-by-case

Refunds are available if the API account has not been activated and no messages have been sent. Contact support within 24 hours of purchase.

Value-Added Services (VAS)

24-hour window

Refund within 24 hours of activation if the service has not been used. Monthly subscriptions cancelled mid-term are not eligible for partial refunds.

SSL Certificates

No refund

SSL certificates are non-refundable once issued, as the costs are passed directly to the certificate authority.

How to Request a Refund

Contact Support

Email [email protected] with your registered email, order/invoice number, and the reason for your refund request.

Review (1–2 business days)

Our billing team will review your request and verify eligibility based on this policy.

Approval Notification

We will email you with the outcome. Approved refunds will be processed within 5–7 business days.

Credit to Source

Refunds are credited to the original payment method (UPI, bank account, or card) used during purchase.

General Conditions

Refund requests must be submitted within the applicable window from the date of purchase/activation.
Services that have been actively used (bandwidth consumed, servers deployed, messages sent) are not eligible for refunds.
Accounts suspended due to policy violations, abuse, or chargebacks are not eligible for refunds.
Refunds will not be issued for downtime covered by planned maintenance windows or events outside our control.
Wallet credits issued as goodwill are non-refundable and non-transferable.
If a discount or promotional offer was applied, the refund amount will reflect the actual amount paid, not the list price.
Refunds will be processed for the full amount paid.
Multiple refund requests for the same account within 12 months may be declined at our discretion.

Have a Refund Question?

Our billing team is available Monday–Saturday, 9 AM to 6 PM IST.

Contact Billing Support

Refund Eligibility by Service

Web Hosting

7-day refund

New shared hosting accounts are eligible for a full refund within the first 7 days from the date of purchase, provided no violations have occurred.

VPS Servers

24-hour window

Refund within 24 hours of provisioning if the server has not been accessed or configured. No refund once the server has been deployed and accessed.

Domain Registration

No refund

Domain registrations are non-refundable. Once a domain is registered, the registry fee is incurred and cannot be recovered.

WhatsApp Business API

Case-by-case

Refunds are available if the API account has not been activated and no messages have been sent. Contact support within 24 hours of purchase.

Value-Added Services (VAS)

24-hour window

Refund within 24 hours of activation if the service has not been used. Monthly subscriptions cancelled mid-term are not eligible for partial refunds.

SSL Certificates

No refund

SSL certificates are non-refundable once issued, as the costs are passed directly to the certificate authority.

How to Request a Refund

Contact Support

Email [email protected] with your registered email, order/invoice number, and the reason for your refund request.

Review (1–2 business days)

Our billing team will review your request and verify eligibility based on this policy.

Approval Notification

We will email you with the outcome. Approved refunds will be processed within 5–7 business days.

Credit to Source

Refunds are credited to the original payment method (UPI, bank account, or card) used during purchase.

General Conditions

Refund requests must be submitted within the applicable window from the date of purchase/activation.

Services that have been actively used (bandwidth consumed, servers deployed, messages sent) are not eligible for refunds.

Accounts suspended due to policy violations, abuse, or chargebacks are not eligible for refunds.

Refunds will not be issued for downtime covered by planned maintenance windows or events outside our control.

Wallet credits issued as goodwill are non-refundable and non-transferable.

If a discount or promotional offer was applied, the refund amount will reflect the actual amount paid, not the list price.

Refunds will be processed for the full amount paid.

Multiple refund requests for the same account within 12 months may be declined at our discretion.